Service Fairness and Customer Satisfaction in Online Banking: From a Trust and Perceived Customer Value Perspective

Yu-Qian ZhuHOUN-GEE CHEN2018-09-102018-09-102009-08http://scholars.lib.ntu.edu.tw/handle/123456789/352964Service Fairness and Customer Satisfaction in Online Banking: From a Trust and Perceived Customer Value Perspectiveconference paper10.1108/10662241211251006