Hung, H.-H.H.-H.HungYU-CHAN CHIU2020-05-012020-05-012011https://www.scopus.com/inward/record.uri?eid=2-s2.0-84857282555&partnerID=40&md5=389020156e4c512b7ed673d00b8d6ee1https://scholars.lib.ntu.edu.tw/handle/123456789/487443Objectives: The Internet has become a major source of health information for the public. This study examined how people's personal communication characteristics, strategies for asking questions, and perceived physician responses influenced their satisfaction with and trust in physicians. Methods: This study used an online survey (N=231). The survey link was posted on 14 cancer support group sites, 13 personal blogs, and also sent out by e-mails. Results: The results showed that (1) People who perceived more positive feedback from a physician were more likely to have higher satisfaction with physicians. (2) Subordinate communication characteristics and printed information were also associated with greater trust. Conclusions: People's communication characteristics, strategies, and perceived physician feedback had an impact on their satisfaction with and trust in physicians. This study suggests that medical education should improve the physician's ability to provide patients with an opportunity to participate in the discussion in the clinic so as to enhance the physician-patient relationship.Communication characteristics; Communication strategy; Internet; Satisfaction; Trust[SDGs]SDG3journal article2-s2.0-84857282555