Cheng, Li-chenLi-chenChengLai, Mei-huiMei-huiLai鄭麗珍賴美惠CHENG LI-CHEN2019-11-012019-11-01201155474078900https://scholars.lib.ntu.edu.tw/handle/123456789/430403結合知識地圖之公部門陳訴文件自動化分案系統journal article