A study on university circulation librarian's service strategy to cope with aggressive patron: The perspective of emotional labor

CHEN SU-MAY SHEIH2018-05-292018-05-302018-05-292018-05-302013http://ntur.lib.ntu.edu.tw//handle/246246/284683A study on university circulation librarian's service strategy to cope with aggressive patron: The perspective of emotional laborjournal article10.6120/JoEMLS.2013.504/0552.RS.AM