鄭伯壎Chuang, C. J.C. J.ChuangJen, K. K.K. K.JenCheng, Bor-ShiuanBor-ShiuanCheng2009-01-202018-06-282009-01-202018-06-281992http://ntur.lib.ntu.edu.tw//handle/246246/104119en-USThe Factors Related Customer Satisfaction on Electronic Component Productsreport