黃俊堯柳秉佑2020-03-062020-03-0620161018-1601https://scholars.lib.ntu.edu.tw/handle/123456789/471951消費者線上口碑與評論研究：國內外相關文獻回顧與討論Electronic WOM and online review - a literature reviewjournal article10.6226/NTUMR.2016.MAY.R.25104-001http://dx.doi.org/10.6226/NTUMR.2016.MAY.R.25104-001