林珊如2006-07-262018-05-302006-07-262018-05-302003-07-31http://ntur.lib.ntu.edu.tw//handle/246246/20422本計劃從組織資訊行為的角度探討網 路電子商務公司的知識管理服務模式，就 研究結果提出知識管理導向的資訊服務設 計之原則。 本計劃採用個案研究方法，以國內知 名的消費性電子商務公司為例，透過文獻 分析﹑問卷調查與深度訪談交叉分析，探 討其組織成員資訊需求與相關行為應如何 影響組織的知識管理。This research, based on an empirical case study of a well-known E-Commerce company, explores the practical issues of knowledge management from an information behavior research perspective. Using a questionnaire listed with open questions, a semi-structured in-depth interview and the documents analysis method, this study investigated the organizational information behavior of the company’s employees, particularly the managers. The research questions for the case study include: what are the employees’ needs for information to work efficiently? What information resources and channels they use in the work environment? How do they seek out information and knowledge they need? How do members in the organization deliver information and knowledge among them? The principles of designing a knowledge-based business information service model are suggested on the basis of these findings.application/pdf22893 bytesapplication/pdfzh-TW國立臺灣大學圖書資訊學系暨研究所知識管理資訊需求資訊搜尋資訊服務電子商務網路公司Electronic CommerceNeeds AssessmentInformation ServicesInformation Seeking and UseKnowledge Management.reporthttp://ntur.lib.ntu.edu.tw/bitstream/246246/20422/1/912413H002022.pdf