Chen C.-C.Wu C.-S.Wu R.C.-F.2020-05-202020-05-202006https://scholars.lib.ntu.edu.tw/handle/123456789/494073e-Service enhancement priority matrix: The case of an IC foundry companyjournal article10.1016/j.im.2006.01.002https://www2.scopus.com/inward/record.uri?eid=2-s2.0-33745823883&doi=10.1016%2fj.im.2006.01.002&partnerID=40&md5=c43a594eb408dbc0f2221d851b760e3d