Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Jiun-Sheng Chris LinPei-Ling HsiehLin, J.S.C.J.S.C.LinHsieh, P.-L.P.-L.HsiehJIUN-SHENG LIN2019-02-192019-02-192011https://scholars.lib.ntu.edu.tw/handle/123456789/403667Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scalejournal article10.1016/j.jretai.2011.02.0062-s2.0-79958841850WOS:000293049600006https://www.scopus.com/inward/record.uri?eid=2-s2.0-79958841850&doi=10.1016%2fj.jretai.2011.02.006&partnerID=40&md5=8255b2ec9238c48a51dd0df91c88ff8d