CHOON LING SIATan B.C.Y.Teo H.-H.Wei K.-K.2021-08-092021-08-091997https://www.scopus.com/inward/record.uri?eid=2-s2.0-0031116945&doi=10.1016%2fS0268-4012%2896%2900051-5&partnerID=40&md5=8f28f7e14f71c3f418c6370046153953https://scholars.lib.ntu.edu.tw/handle/123456789/577386Applying total quality concepts to continuous process redesignjournal article10.1016/S0268-4012(96)00051-52-s2.0-0031116945