Issue Date | Title | Author(s) | Source | scopus | WOS | Fulltext/Archive link |
---|---|---|---|---|---|---|
2010 | Predicting Store Profit and Customer Satisfaction: The Moderating Role of Customer BATNA and Salesperson’s Job Attitude | SHU-CHENG CHI ; Friedman, Ray; Shih, Huei-Lin Shih | The 23th Annual Conference of the International Association for Conflict Management |