研究成果

第 1 到 42 筆結果，共 42 筆。

公開日期標題作者來源出版物scopusWOS全文
12021Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviorsChou E.-Y; Liang H.-Y; JIUN-SHENG LIN Journal of Service Theory and Practice
22020Believe to Go the Extra Mile: Exploring the Influences of Internal CSR Initiatives on Service Employee Organizational Citizenship Behavior: An AbstractLiang H.-Y; Chou E.-Y; JIUN-SHENG LIN Developments in Marketing Science: Proceedings of the Academy of Marketing Science00
32020Engaging customers with employees in service encounters: Linking employee and customer service engagement behaviors through relational energy and interaction cohesionLiang, H.-Y.; Chu, C.-Y.; JIUN-SHENG LIN Journal of Service Management1412
42019The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of Employees: An AbstractLiang H.-Y; Chou E.-Y; JIUN-SHENG LIN Developments in Marketing Science: Proceedings of the Academy of Marketing Science10
52018The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of EmployeesHaw-Yi Liang; En-Yi Chou; Jiun-Sheng Chris Lin American Marketing Association Service Research Conference 
62017Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction QualityJiun-Sheng Chris Lin ; Chih-Ying Chu; Haw-Yi LiangAcademy of Marketing Science World Marketing Congress 
72017Modeling Customer-Employee Instant Rapport in the First Service EncounterJIUN-SHENG LIN ; Lin C.-Y; Wang W.-L.Developments in Marketing Science: Proceedings of the Academy of Marketing Science10
82017The influence of service employees’ nonverbal communication on customer-employee rapport in the service encounterLin, C.-Y.; JIUN-SHENG LIN Journal of Service Management
92016Satisfying Customers through Satisfied Service Employees: Integrating the Emotional Labor and Emotional Contagion PerspectivesJiun-Sheng Chris Lin ; En-Yi Chou; Cheng-Yu LinAmerican Marketing Association Service Research Conference0
102016Modeling Customer-Employee Instant Rapport in the First EncounterJiun-Sheng Chris Lin ; Cheng-Yu LinAcademy of Marketing Science World Marketing Conference 
112016Satisfying Customers Through Satisfied Employees: Exploring the Emotional Mechanism Linking Employee Satisfaction and Customer SatisfactionJIUN-SHENG LIN ; Liang H.-Y; Chu C.-Y.Developments in Marketing Science: Proceedings of the Academy of Marketing Science10
122016Service Employees as Brand Champions: The Effects of Service Employees’ Branding Behaviors on Brand OutcomesJIUN-SHENG LIN ; Lin C.-Y; Chou E.-Y.Developments in Marketing Science: Proceedings of the Academy of Marketing Science00
132016Service Experience Management in Asia: A Review and Directions for Future Research林俊昇(Chris Jiun-Sheng Lin) ; 林政佑(Cheng-Yu Lin); 周恩頤(En-Yi Chou)NTU Management Review20
142016Do We Click at the First Sight? Exploring the Customer–Employee Instant Rapport in the First Service EncounterJIUN-SHENG LIN ; Chu C.-Y; Liang H.-Y.Developments in Marketing Science: Proceedings of the Academy of Marketing Science40
152016What If I Make the Wrong Decision? The Role of Anticipated Regret in Switching Barrier Based Customer RetentionJIUN-SHENG LIN ; Chou E.-Y; Lin C.-Y.Developments in Marketing Science: Proceedings of the Academy of Marketing Science30
162015The Effects of Self-service Technology Initiatives on Firm ValueJiun-Sheng Chris Lin Academy of Marketing Science World Marketing Conference 
172013Service Employees as Brand Champions: The Effect of Service Employees’ Branding Behaviors on Brand OutcomesJiun-Sheng Chris Lin ; Cheng-Yu Lin; En-Yi ChouAcademy of Marketing Science World Marketing Congress 
182012The Role of Anticipated Regret in Switching Barrier-Based Customer RetentionJiun-Sheng Chris Lin ; En-Yi ChouAmerican Marketing Association Service Research Conference 
192012Retailers' new product acceptance decisions: Incorporating the buyer-supplier relationship perspectiveJIUN-SHENG LIN ; Chang, Y.-C.Journal of Business and Industrial Marketing
202012Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology contextJIUN-SHENG LIN ; Hsieh, P.-L.Journal of Service Management
212011Do We Click at the First Sight? A Model of Customer-Employee Instant Rapport in the First Service EncounterJiun-Sheng Chris Lin ; Cheng-Yu LinAcademy of Marketing Science World Marketing Congress 
222011Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL ScaleJiun-Sheng Chris Lin ; Pei-Ling Hsieh; Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN Journal of Retailing207171
232011Modeling Service Friendship and Customer Compliance in High-contact Service RelationshipsJiun-Sheng Chris Lin ; Chia-Chuan Hsieh; Lin, J.-S.C.; Hsieh, C.-C.; JIUN-SHENG LIN Journal of Service Management4336
242011The role of technology readiness in self-service technology acceptanceJIUN-SHENG LIN ; Chang, H.-C.Managing Service Quality
252011The influence of service environments on customer emotion and service outcomesJIUN-SHENG LIN ; Liang, H.-Y.Managing Service Quality
262011The role of expected future use in relationship-based service retentionJIUN-SHENG LIN ; Wu, C.-Y.Managing Service Quality
272011What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounterJIUN-SHENG LIN ; Lin, C.-Y.Journal of Service Management
282010The Influence of Service Environments on Customer Emotion and Service OutcomesJiun-Sheng Chris Lin ; Haw-Yi LiangAmerican Marketing Association (AMS) SERVSIG Service Research Conference 
292010Integrating Technology Readiness into Technology Acceptance in the Context of Self-service TechnologiesJiun-Sheng Chris Lin ; Hsing-Chi ChangAmerican Marketing Association (AMA) SERVSIG Service Research Conference 
302010An Investigation of Supplier-Dealer Relationship Bonds in Industrial Marketing ChannelsJiun-Sheng Chris Lin ; David ChienTaiwan Journal of Marketing Science 
312010工業性行銷通路中供應商對經銷商關係連結作法之研究林俊昇(Chris Jiun-Sheng Lin) ; 簡永讚(David Chien)行銷科學學報 
322009Service Quality Delivery through Self-service Technologies: A Review of Extant Knowledge and Research AgendaJiun-Sheng Chris Lin ; Pei-Ling HsiehTaiwan Journal of Marketing Science 
332008高接觸服務業之顧客與服務人員關係研究林俊昇 
342008The Effect of Self-Service Technology Initiatives on Firm ValueJiun-Sheng Lin American Marketing Association Summer Educator Conference 
352008Determinants of manufacturers' selection of distributorsJIUN-SHENG LIN ; Chen, C.-R.Supply Chain Management
362007The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologiesLin, J.-S.C. ; Hsieh, PeilingComputers in Human Behavior211148
372007Assessing the Market Valuation of E-service InitiativesJiun-Sheng Chris Lin ; Woan-Yuh Jang; Kuan-Jiun Chen; Lin, J.-S.C.; Jang, W.-Y.; Chen, K.-J.; JIUN-SHENG LIN International Journal of Service Industry Management179
382006供應商影響策略與零售商促銷支援之研究林俊昇(Chris Jiun-Sheng Lin) ; 詹蕙如(Hui-Ju Chan)行銷科學學報 
392006Influence Strategies and Promotion Support in Supplier-Retailer RelationshipsJiun-Sheng Chris Lin ; Hui-Ju ChanTaiwan Journal of Marketing Science 
402006The role of technology readiness in customers' perception and adoption of self-service technologiesJIUN-SHENG LIN ; Hsieh, P.International Journal of Service Industry Management
412006原品牌態度與延伸契合度對休閒農場品牌延伸評價與購買意願之整合性分析林俊昇 ; 潘信穎行銷評論
422005促銷價格及知名度影響休閒農場評價認知與旅遊意願之分析林俊昇 農業經濟叢刊