https://scholars.lib.ntu.edu.tw/handle/123456789/471997
Title: | The impact of financial services quality and fairness on customer satisfaction | Authors: | HOUN-GEE CHEN Liu, J.Y.-C. Sheu, T.S. Yang, M.-H. |
Issue Date: | 2012 | Journal Volume: | 22 | Journal Issue: | 4 | Start page/Pages: | 399-421 | Source: | Managing Service Quality | URI: | https://scholars.lib.ntu.edu.tw/handle/123456789/471997 | DOI: | 10.1108/09604521211253496 |
Appears in Collections: | 工商管理學系 |
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