https://scholars.lib.ntu.edu.tw/handle/123456789/627335
Title: | Development of service quality scale for surgical hospitalization | Authors: | Teng C.-I. Ing C.-K. HAO-YUAN CHANG KUO-PIAO CHUNG |
Keywords: | Scale development | Service quality | Surgical hospitalization | Issue Date: | Jun-2007 | Journal Volume: | 106 | Journal Issue: | 6 | Source: | Journal of the Formosan Medical Association = Taiwan yi zhi | Abstract: | Findings from literature showed inconsistent results for applying service quality scale in hospitals. Moreover, hospitalization services are provided by diversified departments and a scale designed to measure the overall hospitalization quality is difficult and capturing special characteristics of different departments is also not an easy task. This study attempted to develop a service quality scale for surgical hospitalization (SQSH). |
URI: | https://scholars.lib.ntu.edu.tw/handle/123456789/627335 | ISSN: | 0929-6646 | DOI: | 10.1016/S0929-6646(09)60297-7 |
Appears in Collections: | 健康政策與管理研究所 |
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.