公開日期 | 標題 | 作者 | 來源出版物 | scopus | WOS | 全文 |
---|---|---|---|---|---|---|
2011 | Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale | Jiun-Sheng Chris Lin ; Pei-Ling Hsieh; Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN | Journal of Retailing | 207 | 171 | |
2009 | Service Quality Delivery through Self-service Technologies: A Review of Extant Knowledge and Research Agenda | Jiun-Sheng Chris Lin ; Pei-Ling Hsieh | Taiwan Journal of Marketing Science |