Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale

Journal

Journal of Retailing

Journal Volume

87

Journal Issue

2

Pages

194-206

Date Issued

2011

Author(s)

Jiun-Sheng Chris Lin

Pei-Ling Hsieh

Lin, J.S.C.

Hsieh, P.-L.

DOI

10.1016/j.jretai.2011.02.006

URI

https://scholars.lib.ntu.edu.tw/handle/123456789/403667

URL

https://www.scopus.com/inward/record.uri?eid=2-s2.0-79958841850&doi=10.1016%2fj.jretai.2011.02.006&partnerID=40&md5=8255b2ec9238c48a51dd0df91c88ff8d

Type

journal article