https://scholars.lib.ntu.edu.tw/handle/123456789/403667| Title: | Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale | Authors: | Jiun-Sheng Chris Lin Pei-Ling Hsieh Lin, J.S.C. Hsieh, P.-L. JIUN-SHENG LIN |
Issue Date: | 2011 | Journal Volume: | 87 | Journal Issue: | 2 | Start page/Pages: | 194-206 | Source: | Journal of Retailing | URI: | https://scholars.lib.ntu.edu.tw/handle/123456789/403667 | DOI: | 10.1016/j.jretai.2011.02.006 |
| Appears in Collections: | 國際企業學系 |
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