https://scholars.lib.ntu.edu.tw/handle/123456789/24774
DC Field | Value | Language |
---|---|---|
dc.contributor | 國立交通大學管理學系; 國立臺灣大學圖書館學系 | zh-TW |
dc.contributor | College of Management, National Chiao Tung University; Department of Library Science, National Taiwan University | en |
dc.contributor.author | Chang, Pao-Long | en |
dc.contributor.author | Hsieh, Pao-Nuan | en |
dc.creator | 張保隆; 謝寶煖 | zh-TW |
dc.creator | Chang, Pao-Long; Hsieh, Pao-Nuan | en |
dc.date | 1996-12 | en |
dc.date.accessioned | 2010-08-06T02:35:51Z | - |
dc.date.accessioned | 2018-05-30T04:22:59Z | - |
dc.date.available | 2010-08-06T02:35:51Z | - |
dc.date.available | 2018-05-30T04:22:59Z | - |
dc.date.issued | 1996-12 | - |
dc.identifier.uri | http://ntur.lib.ntu.edu.tw//handle/246246/190606 | - |
dc.description.abstract | Much research has been conducted regarding how reference librarians can evaluate and improve the quality of the answers they provide to users' inquiries. There has been considerably less discussion, however, concerning how to improve the quality of the delivery of those answers, and to upgrade the overall quality of reference services as a whole. Suggestions for improving the quality of service contained within the business literature may be applied to improve library services as well. In this paper the use of Quality Function Deployment (QFD) as a tool for improving reference services quality is explored and an adapted framework referred to as service quality function deployment is proposed. | en |
dc.language | en | en |
dc.language.iso | en_US | - |
dc.publisher | 國立臺灣大學圖書資訊學系 | zh-TW |
dc.publisher | Department of Library and Information Science, National Taiwan University | en |
dc.relation | 圖書館學刊, n.11 pp.63-93 | zh-TW |
dc.relation | Journal of Library Science, n.12 pp.63-93 | en |
dc.relation.ispartof | 圖書館學刊 | - |
dc.subject | 參考服務 | zh-TW |
dc.subject | 服務品質 | zh-TW |
dc.subject | 品質機能展開 | zh-TW |
dc.subject | 服務品質機能展開 | zh-TW |
dc.subject | 顧客滿意 | zh-TW |
dc.subject | Reference Service | en |
dc.subject | Service Quality | en |
dc.subject | Quality Function Deployment | en |
dc.subject | Service Quality Function Deployment | en |
dc.subject | Customer Satisfaction | en |
dc.title | Using Quality Function Deployment to Improve Reference Services Quality | en |
dc.type | journal article | en |
dc.identifier.doi | doi: 10.6182/jls.1996.11.063 | - |
dc.relation.pages | - | - |
dc.relation.journalissue | n.11 pp.63-93 | - |
dc.identifier.uri.fulltext | http://ntur.lib.ntu.edu.tw/bitstream/246246/190606/-1/o11-4.pdf | - |
item.languageiso639-1 | en_US | - |
item.cerifentitytype | Publications | - |
item.fulltext | with fulltext | - |
item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
item.openairetype | journal article | - |
item.grantfulltext | open | - |
Appears in Collections: | 圖書資訊學系 |
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