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  4. The Quality and helpfulness of answers to eating disorder questions in yahoo! answers: Teens speak out
 
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The Quality and helpfulness of answers to eating disorder questions in yahoo! answers: Teens speak out

Journal
Proceedings of the Association for Information Science and Technology
Journal Volume
52
Journal Issue
1
Pages
1-10
Date Issued
2015-01-01
Author(s)
Bowler, Leanne
Monahan, Jocelyn
Jeng, Wei  
Oh, Jung Sun
He, Daqing
DOI
https://api.elsevier.com/content/abstract/scopus_id/84987704752
10.1002/pra2.2015.145052010042
URI
https://scholars.lib.ntu.edu.tw/handle/123456789/405724
URL
https://api.elsevier.com/content/abstract/scopus_id/84987704752
Abstract
Copyright © 2015 by Association for Information Science and Technology This research project investigated teens’ perspectives on the quality and helpfulness of health information about eating disorders found on Yahoo! Answers, a Social Q&A site. A mixed methods approach was applied, using survey methods and semi-structured group interviews to gather data for the project. Eighteen teens completed a web-based questionnaire using sample question/answer sets about eating disorders from Yahoo! Answers. The teen participants were asked to choose one answer as “best” and then rank its credibility, accuracy, reliability, and helpfulness. Open-ended questions allowed teens to explain the rationale for their choice of “best” answer and to discuss why the chosen answer might (or might not) be helpful for teens. Following the questionnaire, six teens participated in a focus group interview using a semi-structured format that asked open-ended “why” questions in order to draw forth comments on criteria for evaluating the quality and and helpfulness of health information in Yahoo! Answers, as well as to reveal aspects of critical thinking. Findings suggest that, 1) teens make a distinction between health information in Social Q&A that is credible versus that which is helpful, 2) they value health information that isn't from a credible source if it addresses other needs, and, 3) when making judgments about health information on the Web, they apply an array of heuristics related to information quality, opinion, communication style, emotional support and encouragement, guidance, personal experience, and professional expertise.
Subjects
Credibility | Eating Disorders | Health Information Behavior | Information Quality | Social Q&A | Teens | Yahoo! Answers
Type
journal article

臺大位居世界頂尖大學之列,為永久珍藏及向國際展現本校豐碩的研究成果及學術能量,圖書館整合機構典藏(NTUR)與學術庫(AH)不同功能平台,成為臺大學術典藏NTU scholars。期能整合研究能量、促進交流合作、保存學術產出、推廣研究成果。

To permanently archive and promote researcher profiles and scholarly works, Library integrates the services of “NTU Repository” with “Academic Hub” to form NTU Scholars.

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開放取用是從使用者角度提升資訊取用性的社會運動,應用在學術研究上是透過將研究著作公開供使用者自由取閱,以促進學術傳播及因應期刊訂購費用逐年攀升。同時可加速研究發展、提升研究影響力,NTU Scholars即為本校的開放取用典藏(OA Archive)平台。(點選深入了解OA)

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