https://scholars.lib.ntu.edu.tw/handle/123456789/459507| Title: | What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter | Authors: | Lin, J.-S.C. Lin, C.-Y. JIUN-SHENG LIN |
Issue Date: | 2011 | Journal Volume: | 22 | Journal Issue: | 2 | Start page/Pages: | 183-201 | Source: | Journal of Service Management | URI: | https://scholars.lib.ntu.edu.tw/handle/123456789/459507 | DOI: | 10.1108/09564231111124217 |
| Appears in Collections: | 國際企業學系 |
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