Post-pandemic patient safety culture: A case from a large metropolitan hospital group in Taiwan
Journal
International Journal of Environmental Research and Public Health
Journal Volume
18
Journal Issue
9
Date Issued
2021
Author(s)
Abstract
Patient safety is the core goal of medical institutions. The present study focuses on the patient safety culture and staff well-being admit the COVID-19 pandemic. In a large metropolitan hospital group, 337 employees who had participated in the quality improvement interventions com-pleted an anonymous questionnaire of patient safety culture and personal well-being. The multiple regression analyses indicated that managerial role, seniority, female gender and direct contact with a patient were significantly related to the positive attitude on overall or certain dimensions of safety culture. Multivariate analysis also found that dimensions of teamwork climate, safety climate, job satisfaction and stress recognition as patient safety culture predicted staff exhaustion. Finally, com-paring with the available institutional historic data in 2018, the COVID group scored higher on the working condition dimension of patient safety culture, but lower on the stress recognition dimen-sion. The COVID group also scored higher on exhaustion. In the post-pandemic era, there seems to be an improvement on certain aspect of the patient safety culture among hospital staff, and the improvement is more prevalent for managers. However, exhaustion is also a poignant problem for all employees. These findings can inform hospital decision-makers in planning and implementing future improvements of patient safety culture and promoting employee well-being and resilience. Our findings also reveal directions for future research. ? 2021 by the authors. Licensee MDPI, Basel, Switzerland.
Subjects
COVID-19; epidemic; health and safety; health services; hospital sector; metropolitan area; Taiwan; cross-sectional study; female; health personnel attitude; hospital; human; job satisfaction; organizational culture; pandemic; patient safety; questionnaire; safety; Taiwan; Attitude of Health Personnel; COVID-19; Cross-Sectional Studies; Female; Hospitals, Urban; Humans; Job Satisfaction; Organizational Culture; Pandemics; Patient Safety; Safety Management; SARS-CoV-2; Surveys and Questionnaires; Taiwan
Other Subjects
COVID-19; epidemic; health and safety; health services; hospital sector; metropolitan area; adult; Article; attitude assessment; controlled study; coronavirus disease 2019; cross-sectional study; female; health care quality; health service; hospital admission; hospital personnel; human; job satisfaction; major clinical study; male; occupational health; patient safety; physical well-being; professional burnout; psychological resilience; psychological well-being; risk assessment; safety culture; Taiwan; urban hospital; health personnel attitude; hospital; organizational culture; pandemic; patient safety; questionnaire; safety; Taiwan; Taiwan; Attitude of Health Personnel; COVID-19; Cross-Sectional Studies; Female; Hospitals, Urban; Humans; Job Satisfaction; Organizational Culture; Pandemics; Patient Safety; Safety Management; SARS-CoV-2; Surveys and Questionnaires; Taiwan
Type
journal article