Communicating outpatient perception to improve quality management.
Journal
Quality management in health care
Journal Volume
8
Journal Issue
2
Pages
64-71
Date Issued
2000
Author(s)
Chen K.H.
Abstract
The authors report a study of outpatients' perceptions of clinic waiting times in relation to their expectations and to waiting time norms. The waiting time norm for online registration was 10 minutes, and for blood sampling was 20 minutes. Satisfaction with the behavior of clinic nurses also is reported and analyzed.
Type
review