Service supply chain management: A review of operational models
Journal
European Journal of Operational Research
Journal Volume
247
Journal Issue
3
Pages
685-698
Date Issued
2015
Author(s)
Abstract
Given the growing importance of service supply chain management (SSCM) in operations, we review a selection of papers in the operations research and the management science (OR/MS) literature that focus on innovative measures associated with the SSCM. First, we review and discuss the definitions of service supply chains (SSCs) and categorize SSCs into the Service Only Supply Chains (SOSCs) and the Product Service Supply Chains (PSSCs). Second, by classifying the literature into three major areas, namely service supply management, service demand management, and the coordination of service supply chains, we derive insights into the current state of knowledge in each area, and examine the evolution of the SSCM research over the past decade. Finally, we identify some associated research challenges and explore future directions for research on SSCM from an operational perspective. ? 2015 Elsevier B.V. and Association of European Operational Research Societies (EURO) within the International Federation of Operational Research Societies (IFORS).
Subjects
Coordination; Operational models; Service supply chain management
SDGs
Other Subjects
Mobile telecommunication systems; Operations research; Coordination; Operational model; Product service; Research challenges; Service supply; Service supply chain managements; Service supply chains; Supply chain management
Publisher
Elsevier B.V.
Type
review