Improving Self-diet Management of Chronic Kidney Disease Patients Through Chatbots

The purpose of this study is to focus on patients with chronic kidney disease mainly. Through technological services and education, the LINE APP platform is used to build a chatbot for intervention so that patients with kidney disease can use the mobile phone LINE chatbot to conduct diet management and patient education. The research results show that chatbots are not limited by any time and place, simplify the content of inquiries in a streamlined manner, improve efficiency and shorten waiting time, and do not need to install another app. Compared with other applications, chatbots are online, and it is the most familiar interface for users. The functions of blood pressure record browsing, diet query, diet record, and health education knowledge can help patients with chronic diseases reduce harmful effects caused by the disease and record blood pressure to stabilize and control the disease. Moreover, the line chatbots can cooperate with the active promotion of health care knowledge and passively allow users to inquire about dietary knowledge, help chronic disease patients improve medical care knowledge, improve lousy eating habits, and improve the quality of life.