第 1 到 8 筆結果,共 8 筆。
公開日期 | 標題 | 作者 | 來源出版物 | scopus | WOS | 全文 | |
---|---|---|---|---|---|---|---|
1 | 2016 | What If I Make the Wrong Decision? The Role of Anticipated Regret in Switching Barrier Based Customer Retention | JIUN-SHENG LIN ; Chou E.-Y; Lin C.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 3 | 0 | |
2 | 2016 | Service Employees as Brand Champions: The Effects of Service Employees’ Branding Behaviors on Brand Outcomes | JIUN-SHENG LIN ; Lin C.-Y; Chou E.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 0 | 0 | |
3 | 2016 | Satisfying Customers through Satisfied Service Employees: Integrating the Emotional Labor and Emotional Contagion Perspectives | Jiun-Sheng Chris Lin ; En-Yi Chou; Cheng-Yu Lin | American Marketing Association Service Research Conference | 0 | ||
4 | 2016 | Satisfying Customers Through Satisfied Employees: Exploring the Emotional Mechanism Linking Employee Satisfaction and Customer Satisfaction | JIUN-SHENG LIN ; Liang H.-Y; Chu C.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
5 | 2017 | Modeling Customer-Employee Instant Rapport in the First Service Encounter | JIUN-SHENG LIN ; Lin C.-Y; Wang W.-L. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
6 | 2019 | The Influence of Internal CSR Initiatives on the Organizational Citizenship Behaviors of Employees: An Abstract | Liang H.-Y; Chou E.-Y; JIUN-SHENG LIN | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 1 | 0 | |
7 | 2016 | Do We Click at the First Sight? Exploring the Customer–Employee Instant Rapport in the First Service Encounter | JIUN-SHENG LIN ; Chu C.-Y; Liang H.-Y. | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 4 | 0 | |
8 | 2020 | Believe to Go the Extra Mile: Exploring the Influences of Internal CSR Initiatives on Service Employee Organizational Citizenship Behavior: An Abstract | Liang H.-Y; Chou E.-Y; JIUN-SHENG LIN | Developments in Marketing Science: Proceedings of the Academy of Marketing Science | 0 | 0 |