https://scholars.lib.ntu.edu.tw/handle/123456789/24717
標題: | 從嬰兒潮世代探討台北市公共圖書館高齡讀者服務 Understanding the Public Library's Services for Elderly: The Baby Boomers' perspective |
作者: | 黃家虹 Huang, Chia-Hung |
關鍵字: | 嬰兒潮世代;公共圖書館;讀者服務;Baby Boomers;Public Library | 公開日期: | 2012 | 摘要: | 本研究由嬰兒潮世代的公共圖書館使用經驗出發,探討他們的圖書館使用經驗及需求,並且對圖書館的老年服務提出建議,期望能夠協助提升老年服務的品質,也針對公共圖書館之於嬰兒潮世代人口服務提出應有的考量。主要研究問題有以下兩大點:一、嬰兒潮世代使用公共圖書館的動機、期望,與圖書館之於嬰兒潮世代所扮演的角色為何?二、探討台北市公共圖書館高齡讀者的使用需求與圖書館服務策略為何? 本研究主要以深度訪談法,輔以小型問卷進行受訪者基本資料蒐集。除了將資料進行描述與分析外,根據「生命階段」與「圖書館資源的使用方式」將嬰兒潮世代公共圖書館使用者分為以下六種類型:已退休─資訊尋求型、已退休─休閒娛樂型、已退休─生活充實型、未退休─資訊尋求行、未退休─休閒娛樂型、未退休─生活充實型。每一類型選擇資訊豐富的個案,分析該類型的經驗與特徵。而後將六種「嬰兒潮世代公共圖書館使用類型」與「嬰兒潮世代利用公共圖書館的主要目的」結合,提出「嬰兒潮世代公共圖書館利用模式圖」,導引出三項嬰兒潮世代的服務策略:高齡服務台的設置、加強多媒體資料中心的發展、佈置溫馨舒適的圖書館閱讀環境。在結論與建議的部分,本研究根據三種公共圖書館的使用目的:資訊中心、學習中心、活動中心,提出公共圖書館高齡讀者服務的未來需求。首先是資訊中心,主要建議為:高齡服務台的設置、加強多媒體資料的發展、建立高齡人口資訊服務的互助合作機制;而後是學習中心,建議強化辦理適合高齡人口的學習課程;最後在活動中心的部分,則是建議擴增公共圖書館與社區資源結合。 The aim of this study is to provide an introduction to the subject of public library provision for the baby boomer generation. Our main purpose is to assess the baby boomer’s perpections of the public library and identify any factors which would encourage more use. In order to investigate the baby boomer’s perceptions of the public library service, this study used questionnaire and in-depth interview to collect data. We did analysis by comparing cases, focusing on the common phenomenon, which were later conceptualized and modelized. In addition to analysis the data of each case, the study catagorizes 25 interviewees’ data to six type according to their “life stage” and “the way of using the library”:retired-information seeking、retired-entertainment meeting、retired-life meaning fulfilling、non retired-information seeking、non retired-entertainment meeting、non retired- life meaning fulfilling. According to the analysis, we finally suggest the future needs for the library services to the seniors. First, Three suggestions to the Information Center:to establish the tailored information desk for seniors, to increase both the quality and quantity of the Multimedia Center, and to conspire the information centers of the seniors;Then, the suggestion to the Learning Center is to keep providing the learning opportunities for seniors;Finally, the suggestion to the Activity Center is to combine the public library and the community. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/251232 |
顯示於: | 圖書資訊學系 |
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ntu-101-R97126007-1.pdf | 23.54 kB | Adobe PDF | 檢視/開啟 |
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