https://scholars.lib.ntu.edu.tw/handle/123456789/25803
標題: | A study of academic library users' decision-making process: a Lens model approach | 作者: | MUH-CHYUN TANG | 關鍵字: | Decision making;Academic libraries;Bibliographies | 公開日期: | 2009 | 卷: | 65 | 期: | 6 | 起(迄)頁: | 938-957 | 來源出版物: | Journal of Documentation | 摘要: | Purpose – The purpose of this paper is to investigate the mediating role different information sources (or cues) play in forming users’ mental representation of a work in an academic library setting. Of particular interest is discerning how these information sources influence borrowing decisions. Design/methodology/approach – A large-scale user survey featuring two-part questionnaires was utilized in an academic library setting. The questionnaires were designed to ascertain those information sources exerting a formative influence on users’ information-seeking behavior, especially the routes by which users came to know of a title and the sources by which they infer its content. Findings – Evidently users adaptively make use of a variety of cues to help them fulfil their information needs. These cues significantly reduced the uncertainty faced by users making a borrowing decision, even after their sense of domain familiarity was controlled for. The paper concludes with a discussion of the implications of the findings for library services. It is suggested that libraries could provide a more “cue-rich” environment that supports users’ decision making and facilitates exploration of their collection. Originality/value – The research questions were framed in the language of decision-making theory, which, as the research demonstrates, sheds light on the dynamics between “cue validity” and judgment uncertainty. It also demonstrates the applicability of the “accuracy-cost” framework in the study of human information-seeking behavior. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/242805 | DOI: | 10.1108/00220410910998933 |
顯示於: | 圖書資訊學系 |
檔案 | 描述 | 大小 | 格式 | |
---|---|---|---|---|
A study of academic library users decision-making process.pdf | 391.4 kB | Adobe PDF | 檢視/開啟 |
在 IR 系統中的文件,除了特別指名其著作權條款之外,均受到著作權保護,並且保留所有的權利。