第 1 到 1 筆結果,共 1 筆。
公開日期 | 標題 | 作者 | 來源出版物 | scopus | WOS | 全文 | |
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1 | 2011 | What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter | JIUN-SHENG LIN ; Lin, C.-Y. | Journal of Service Management |