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Issue Date | Title | Author(s) | Source | scopus | WOS | Fulltext/Archive link | |
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1 | 2012 | Refinement of the technology readiness index scale: A replication and cross-validation in the self-service technology context | JIUN-SHENG LIN ; Hsieh, P.-L. | Journal of Service Management | |||
2 | 2011 | Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale | Jiun-Sheng Chris Lin ; Pei-Ling Hsieh; Lin, J.S.C.; Hsieh, P.-L.; JIUN-SHENG LIN | Journal of Retailing | 207 | 171 |